Account support
Request account deletion
You can ask us to close your Croatian Citizenship Portal account and delete the personal data associated with it.
How to make a request
Email us from the address connected to your portal account. Use “Account deletion request” as the subject and include the email address used to sign in. Do not send your password or attach identity documents.
Email an account deletion requestWhat happens next
After receiving your email, Good Citizenship Group reviews and verifies the request and confirms its scope with you. We then delete your account and the personal data created through or associated with it, unless limited retention is required by law. We email you when deletion is complete.
Deletion covers account details, application records, requirements, notifications, uploaded and processed documents, and registered notification tokens. Any protected backup copies are removed through the normal backup cycle and are not used for active processing.
Questions
For questions about deletion or privacy, email [email protected].